Privacy Policy
Last updated: 19 April 2016

Overview

We, at Edubed, (the "Company", "we", "our" or "us"), are committed to protecting the privacy and security of those who visit our Website and make use of the service we offer on our Website.

This Privacy Policy is part of the Terms and Conditions of the Edubed Website. This Privacy Policy describes what information we gather on the Website and how we use that information.

We may amend this Privacy Policy from time to time. We will post any changes to this Privacy Policy here so that you will always know what information we gather; how we might use that information; and whether we will disclose that information to anyone.

By using our Website, or any of the products or resources that we provide on our Website, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use our Website. Your continued use of our Website following the posting of changes to this Privacy Policy will mean that you accept those changes.

  1. 1.

    Definitions

    Where the definition of a term does not appear in this Privacy Policy (such as "Listing", "Accommodation", "Content," "Services" etc.), it shall be given its definition as outlined in our Terms of Service (LINK).

    "Aggregated Information" means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.

    "Data Controller" means Edubed, the company responsible for the use & processing of Personal Information.

    "Personal Information" means information relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.

  2. 2.

    What type of information does Edubed gather about its users?

    1. a) Information you give us:

      We receive, store and process information that you make available to us when accessing or using our Platform and Services. Examples include when you:

      • - fill in any form on the Platform, such as when you register or update the details of your user account;
      • - access or use the Platform, such as to search for or post Accommodations; make or accept bookings; pay for Accommodations; book or pay for any associated services that may be available (such as, but not limited to, cleaning); post comments or reviews; or communicate with other users;
      • - communicate with Edubed; and
      • - share information with another member.
    2. b) Information we get from your use of our Platform

      We also receive, store and process information, possibly including Personal Information, when you access or use our Platform and Services, including but not limited to:

      • -

        Mobile Data

        When you use certain features of the Platform ( in particular our mobile applications) we may receive, store and process different types of information about your location, including general information (e.g. the address and postal code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the platform).

        If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. (See your device manufacturer's instructions for further details.)

      • -

        Log Data

        We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Edubed or logged in to your Edubed account. This is data such as your IP Address; the date and time you access or use the Platform; the hardware and software you are using; referring and exit pages and URLs; the number of clicks, pages viewed and the order of those pages; and the amount of time spent on particular pages.

      • -

        Cookies and other Tracking Technologies

        Edubed uses cookies and other similar technologies, such as mobile application identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.

        While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Edubed services on third party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

        We may, either directly or through third party companies and individuals we engage to provide services to us, also continue to track your behaviour on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through third party companies and individuals we engage to provide services to us, track your behaviour on our own Platform to market and advertise our services to you on the Platform and third party websites. Third parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or third party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative (http://www.networkadvertising.org/choices/) and/or the Digital Advertising Alliance (http://www.aboutads.info/choices/). You may also be able to control advertising cookies provided by publishers, for example Google's Ad Preference Manager (https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform – it just will not be tailored to your interests.

        Third parties may not collect information about users' online activities on the Platform except as described in this policy and our Cookie Policy.

      • -

        Third-party social plugins

        Our Platform may use social plugins which are provided and operated by third-party companies, such as Facebook's Like Button.

        As a result of this, you may send to the third-party company the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party.

        Please refer to the third party's privacy policy to find out more about its data practices, such as what data is collected about you and how the third party uses such data.

  3. 3)

    How Edubed uses and processes the information that you provide or make available

    1. a) We use, store and process Information about you for the following general purposes:
      • - to enable you to access and use the Platform;
      • - to operate, protect, improve and optimize the Platform, Edubed's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and for advertising and marketing;
      • - to help create and maintain a trusted and safer environment on the Platform and Services, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identifications provided by you, and conducting checks against databases such as public government databases;
      • - to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; and
      • - to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
  4. 4)

    How Edubed uses and processes user communications

    We may (either directly or through third party companies and individuals we engage to provide services to us) review, scan, or analyse your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Platform may scan and analyse messages to mask contact information and references to other websites. This helps to prevent fraudulent actors from asking Guests to send them money outside of the Platform, such as by bank transfer or other money transfer methods. We may also scan, review or analyse messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyse your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that Edubed, in its sole discretion, may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, analyse, and store your communications, whether done manually or through automated means.

  5. 5)

    When Edubed discloses or shares personal information, and to whom

    Important: When you use the Platform, your data may be sent to South Africa and possibly other countries

    We may transfer, store, use and process your information, including any Personal Information, to countries outside of the European Economic Area ("EEA") including the United States. Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident.

    Your Personal Information may be disclosed as follows:

    1. 1. Your public Listing page will always include some minimum information such as the city and neighbourhood where the Accommodation is located; your listing description and your calendar availability. Your public Listing page may also include aggregated demand information (such as number of page views over a period of time). Parts of your Listing page may be displayed in other parts of the Platform to other users for marketing purposes. The Platform may also display the Accommodation's geographic location on a map, such that a user can see the general area of the Accommodation.
    2. 2. When you book an Accommodation, your full name will become visible to the Host.
    3. 3. When you book an Accommodation or when a Guest books your Accommodation, we will disclose some of your Personal Information to the Host or Guest. However, your billing and payout information will never be shared with another user.
    4. 4. When a Guest stays at your Accommodation or when you stay at a Host's Accommodation, we will ask you to review the Guest or the Accommodation. If you choose to provide a review, your review may be public on the Platform.
    5. 5. We may allow our related entities such as our subsidiaries, and their employees, to use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy. These related entities comply with the same obligations that we have to protect your Personal Information under this Privacy Policy.
    6. 6. We may also engage third party companies and individuals to provide services to us, including but not limited to technology services and services to help verify your identification; to conduct checks against databases such as public government databases (where legally allowed); to otherwise assist us with fraud prevention and risk assessment; to assist us with customer service; and to facilitate the payments or reimbursements you request. We may provide Personal Information about you to these third parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.
    7. 7. You acknowledge, consent and agree that Edubed may access, preserve and disclose your account information and Collective Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims asserted against Edubed; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users, such as the Terms of Service and this Privacy Policy; (d) for fraud prevention; risk assessment; investigation; customer support; product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of Edubed, its users or members of the public. We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless:
      1. a. providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or
      2. b. based on information supplied by law enforcement, we, in our sole discretion, believe: (a) that providing notice could create a risk of injury or death to an individual or group of individuals, (b) that the case involves potential harm to minors, or (c) that harm or fraud could be directed to Edubed, its Members, the Platform, or Services.
    8. 8. We may also publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
  6. 6.

    Business transfers by Edubed

    If Edubed undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

  7. 7.

    How to change of delete your information, or cancel your Edubed account

    You may review, update, correct or delete the Personal Information in your Edubed account. If you would like to correct your information or cancel your Edubed account entirely, you can do so by logging in to your account. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your Edubed account is cancelled.

  8. 8.

    Securing your personal information

    We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.

  9. 9.

    Your privacy when you access third-party websites and resources

    The Platform will contain links to other websites not owned or controlled by Edubed. Edubed does not have any control over third party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.

    Some portions of the Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google's terms of use (located at www.google.com/intl/en_us/help/terms_maps.html) and Google's privacy policy (located at http://www.google.com/privacy.html), as may be amended by Google from time to time.

  10. 10.

    Special features and programs

    1. a. Meetups

      The Platform may allow registered account holders to organize, search for or participate in offline events ("Meetups") in selected cities.

      If you organize a Meetup or indicate that you will attend one, this information, together with some of your public information (such as your profile picture and public profile page) and any messages that you post about that Meetup, will be visible to users who browse the event. However, Edubed will never disclose where you are staying to another meetup user.

  11. 11.

    Changes to this privacy policy

    We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion. We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Platform or by sending an email to you. We will also update the "Last Updated Date" at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email. It's important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform and Services to you, and your only option will be to stop accessing the Platform and Services and deactivate your Edubed account.
  12. 12.

    Cookie policy

    Edubed uses "cookies" in conjunction with the Platform to obtain information. A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) for record-keeping purposes. For example, a cookie could allow the Platform to recognize your browser, while another could store your preferences and other information.

    Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some parts of the Platform may not work as intended or may not work at all without cookies.

    1. a.

      Edubed cookies and third party cookies

      Edubed may place our cookies on your device via the Platform. Accordingly, our Privacy Policy will apply to our treatment of the information we obtain via our cookies.

      We may also allow our business partners to place cookies on your device. For example, we use Google Analytics for web analytics, and so Google may also set cookies on your device. As further explained below, third parties may also place cookies on your device for advertising purposes.

      There are two types of cookies used on the Platform, namely "persistent cookies" and "session cookies".

      Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the Platform.

    2. b.

      Other technologies

      The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.

    3. c.

      Uses for Edubed cookies

      Edubed uses cookies for a number of purposes, such as the following:

      1. 1) to enable, facilitate and streamline the functioning of the Platform across different webpages and browser sessions.
      2. 2) to simplify your access to and use of the Platform and make it more seamless.
      3. 3) to monitor and analyse the performance, operation and effectiveness of the Platform, so that we can improve and optimize it.
      4. 4) to show you content (which may include advertisements) that is more relevant to you.
    4. d.

      Uses for third party cookies

      Our partners' cookies are intended to obtain information to help them provide services to Edubed. For example, third party companies and individuals we engage to provide services to us may track your behaviour on our Platform to market and advertise Edubed listings or services to you on the Platform and third party websites. Third parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or third party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative (http://www.networkadvertising.org/choices/) and/or the Digital Advertising Alliance (http://www.aboutads.info/choices/). You may also be able to control advertising cookies provided by publishers, for example Google's Ad Preference Manager (https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on the Platform – it just will not be tailored to your interests.

    5. e.

      Disabling Cookies

      Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser's toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Platform. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website (http://www.adobe.com/) and make changes at the Global Privacy Settings Panel (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html).

    6. f.

      Changes to this Cookie Policy

      We can change this Cookie Policy at any time. If we make material changes to the Cookie Policy, we will let you know either by posting the changed Cookie Policy on the Platform or by sending you an email.

      It's important that you review the changed Cookie Policy. If you do not wish to agree to the changed Cookie Policy, then we cannot continue to provide the Platform to you, and your only option is to stop accessing the Platform and deactivate your Edubed account.